FAQ
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We need to pay by check, do we still place the order online?
No, please complete and submit the online order form. We will provide you with an estimate/quote prior to releasing to ship. Invoices will be sent within 1-2 weeks after your order have been received.
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We need to pay by Purchase Order, do we still place the order online?
Yes, please the online order form. We will provide you with an estimate/quote prior to releasing to ship. Our accounting department will provide you the invoice once the order has been shipped within 1-2 weeks after your order have been received.
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Can I purchase as an individual/parent and not an agency?
No, individuals may contact our local offices or FRC for a free copy.
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How may I obtain a W-9 from your agency?
Please email us, info@pottertheotter.com to request a W-9 from FIRST 5 Santa Clara County.
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Are the storybooks available in other languages?
All book are bilingual in English/Spanish. Potter Kindergarten is offered in trilingual English/Spanish/Vietnamese.
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My books arrived damaged, can they be replaced?
Email beverly.lee@first5kids.org to report the damages, please include a description of the damage and a photo when possible.
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Are discounts available to schools, non-profits, government agencies, etc.?
Our pricing is marked as low as possible in order to recoup production costs.